Effective 7 July 2021
For the time being, tickets must be purchased online or via telephone. The box office will be closed in the evenings prior to the event. Online purchases can be made up until the given event begins.
For online purchases, first and last name, complete address, e-mail address and telephone number are required from all guests and will be stored for a period of four weeks following the event. For box-office purchases, the staff will enter this information into the booking system. The operator of the ticketing system guarantees that the data gathered will not be transmitted to other databases and will be automatically deleted four weeks after the event. Consent for storing data is obtained by the system during the online booking process.
Tickets are personalized and non-transferable.
Seating is done in the so-called chequerboard pattern, which means that one seat is left vacant in each direction to the next person. Even for members of the same household, placement without such spacing is not possible.
Testing on site is not available.
After purchasing tickets, guests will receive a service email in advance of the event containing all pertinent information (hygiene rules, waiting conditions, entrance, exit, no late admission, no coat check, drinks, etc.).
The general distancing rules are to be maintained in all buildings.
There are dispensers with disinfectant at all entrances and exits. Guests and staff are requested to sanitise their hands before entering the buildings. Signs will be posted to further communicate the general hygiene rules.
Visitors are required to wear an FFP2 mask throughout the building, including during the event. This will be monitored by the service and admission staff. Guests without an FFP2 mask will not be allowed to enter.
Visitors and staff members who have clinical symptoms of COVID-19 – such as fever, cough, sniffles, sore throat, shortness of breath, headaches, aching limbs, gastrointestinal problems, weakness and/or diminished sense of smell or taste, or those who have recently been in contact with infected persons, are requested not to come to HAU Hebbel am Ufer.
There is a cleaning plan for all buildings, which indicates which areas are cleaned, how they are cleaned, and how often.
Before the start of each event, all hand-contact surfaces in all publicly accessible rooms are cleaned.
Admission is only possible upon presentation of a personalised negative test result from the last 24 hours in combination with an ID.
The negative test result may be replaced by a certificate of vaccination with a vaccine against COVID-19 approved by the European Union, the last required vaccination of which was at least 14 days ago, or certification of a positive PCR test result for SARS-CoV-2 coronavirus infection more than six months ago in conjunction with at least one vaccination against COVID-19 with a vaccine approved by the European Union at least 14 days ago, or proof of a positive PCR test result for SARS-CoV-2 coronavirus infection at least 28 days and no more than six months ago.
Admission to the buildings starts half an hour before the performance begins.
There will be no late admission.
The checking of tickets will be electronic to avoid physical contact. Tickets will be scanned with as much distance as possible.
There is a determined maximum number of people allowed in each publicly accessible room. The staff at the entrance and inside the building will oversee the flow of visitors into the building and guide, if necessary, to avoid any congestion or high density of people on the way to the theater hall, and specifically, that the permitted number of people per room is not exceeded.
Visitors are requested to move directly to their seats after the hall doors have opened.
The HAU kiosk and coat check are closed.
The ventilation systems in all halls have been converted to 100% fresh air in the supply air. The recommended fresh air volume flow of 25 m3/h/person is clearly exceeded.
The ventilation system is set to maximum output to ensure the fastest possible exchange of room air. In support of this, all possibilities of cross-ventilation and opening the ventilation shutters are taken as far as the onstage activities and the weather permit.
After the end of the event, visitors should leave the building in an orderly manner and in the most direct way possible. If possible, they should leave the hall in sections and avoid forming groups. They will be assisted in this by the evening service and the admission staff.
HAU1 and HAU2's barsand WAU remain closed.